Free delivery to Geneva and surrounding areas on all orders over CHF 200.-
Shipping and Delivery Policy
QUING by SW Agency Sàrl
Legal Disclaimer
The information contained in this Shipping and Delivery Policy is provided for general information purposes only. While SW Agency Sàrl strives to ensure that the content is accurate and up to date, no legal or other professional advice is intended or implied.
SW Agency Sàrl makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the products, services, or information contained in this policy for any purpose.
Any reliance placed on such information is therefore strictly at the user's own risk. In no event shall SW Agency Sàrl be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use of this policy or the products purchased.
1. Pickup at Boutique – Geneva
Customers may choose to pick up their orders directly at our boutique
QUING Boutique
2, Route de Chêne
CH-1222 Geneva, Switzerland
Pickup is available during our regular opening hours, as published on our website
⚠️ Important: Orders placed via our online store must be picked up the same day. Due to the fresh and perishable nature of our products, any order not collected on the same day will neither be replaced nor refunded.
2. Free Delivery in Geneva and Surrounding Areas
We offer free delivery within Geneva and its surrounding region for any order of CHF 200.– or more.
For orders below this threshold, or outside the Geneva region, delivery methods and fees vary depending on the total order volume and the final delivery destination. These fees and options will be clearly displayed during the checkout process prior to finalizing the order.
Please ensure that someone is available to receive the delivery, as our products are fresh and perishable and require immediate refrigeration or cool storage upon receipt. QUING and SW Agency Sàrl disclaim any liability in the event of deterioration due to delayed receipt or improper storage conditions.
3. National and International Shipping
Shipping within Switzerland and abroad is available. Shipping fees vary depending on:
-
The destination,
-
The order volume, and
-
The total weight of the items.
All shipping costs are clearly indicated at checkout before the order is confirmed. We use trusted courier partners and, whenever possible, temperature-controlled packaging to preserve the freshness of our chocolates. However, delivery conditions may vary by region and we cannot guarantee the same level of freshness for destinations not eligible for express or refrigerated shipping.
4. Freshness and Storage Conditions
Our chocolates are handcrafted in Switzerland using traditional artisanal techniques by a master chocolatier. They are fresh and perishable, and must be stored at cool or refrigerated temperatures as indicated on the packaging.
Once delivered or picked up, the responsibility for proper storage lies with the customer. SW Agency Sàrl cannot be held liable for damages resulting from improper handling or storage after the product has left our hands.
5. Production Timing and Non-Obligation to Deliver on Specific Dates
As each QUING chocolate is made by hand in limited batches, our production is subject to craftsmanship timeframes and the availability of high-quality raw ingredients.
We therefore reserve the right to delay delivery, especially in the event of:
-
Limited access to specific ingredients,
-
High production demand, or
-
Logistical constraints affecting our artisanal process.
No obligation to deliver on a fixed date shall be assumed, unless expressly confirmed in writing by SW Agency Sàrl. The customer understands and accepts that delays may occur in the interest of maintaining the quality and authenticity of our handmade Swiss chocolates.
6. Legal Notice
This Shipping and Delivery Policy is governed by Swiss law. Any dispute arising from the application or interpretation of this policy shall be subject to the exclusive jurisdiction of the courts of the Canton of Geneva, unless otherwise required by mandatory legal provisions.
By placing an order on www.quing.ch, the customer confirms having read, understood, and accepted the terms of this policy.