Products sold under the QUING brand, including artisanal chocolates marketed under the name "Luxury Dubai Chocolate," are crafted with carefully selected ingredients by a master chocolatier based in Geneva. However, despite all precautions, these products may contain or come into contact with allergens such as:

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• Tree nuts (hazelnuts, almonds, walnuts, pistachios, etc.)

• Milk and dairy products

• Soy

• Gluten

• Eggs

• Peanuts

It is the customer’s responsibility to check the list of ingredients provided on the packaging or on the website before consumption, especially in cases of allergies, intolerances, or specific dietary requirements.

By confirming an order or consuming a QUING product, the customer acknowledges having been informed of the possible presence of allergens and agrees to assume full responsibility for any consequences related to the consumption of the product, including allergic reactions.

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Disclaimer of Liability for Product Deterioration During Shipping

At QUING, we take great care to ensure the highest quality of our products. Our chocolates are carefully packaged, and all necessary precautions are taken to preserve their freshness and integrity prior to dispatch.

However, it is important to note that chocolate is a delicate product that must be stored at an ideal temperature between 15°C and 18°C (59°F and 64°F). Once the package has been handed over to a postal or shipping service, we can no longer guarantee that proper storage conditions will be maintained throughout the delivery process. Exposure to temperature fluctuations, handling shocks, or unsuitable storage conditions are entirely beyond our control.

Accordingly, the customer expressly accepts this risk upon placing an order. In the event that products arrive damaged due to shipping conditions, including but not limited to melted, broken, or otherwise compromised items, no refund, replacement, or compensation shall be granted. Such circumstances do not constitute a fault on our part, provided the products were shipped in perfect condition.

We therefore encourage our customers to take this into account, especially during warmer periods, before confirming their order.

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SW Agency Sàrl, its representatives, partners, and distributors shall not be held liable for any allergic reaction or adverse effect caused by misinterpreting the composition, failing to consult the available information, or improper use of the products.

In case of doubt, it is recommended to contact our customer service at quing@quing.ch before consumption.