Free delivery to Geneva and surrounding areas on all orders over CHF 200.-
GENERAL TERMS OF USE (GTOU)
“QUING” WEBSITE BY SW AGENCY SÀRL
Legal Disclaimer – Allergies and Product Consumption
Products sold under the QUING brand, including artisanal chocolates marketed under the name "Luxury Dubai Chocolate," are crafted with carefully selected ingredients by a master chocolatier based in Geneva. However, despite all precautions, these products may contain or come into contact with allergens such as:
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Tree nuts (hazelnuts, almonds, walnuts, pistachios, etc.)
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Milk and dairy products
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Soy
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Gluten
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Eggs
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Peanuts
It is the customer’s responsibility to check the list of ingredients provided on the packaging or on the website before consumption, especially in cases of allergies, intolerances, or specific dietary requirements.
By confirming an order or consuming a QUING product, the customer acknowledges having been informed of the possible presence of allergens and agrees to assume full responsibility for any consequences related to the consumption of the product, including allergic reactions.
SW Agency Sàrl, its representatives, partners, and distributors shall not be held liable for any allergic reaction or adverse effect caused by misinterpreting the composition, failing to consult the available information, or improper use of the products.
In case of doubt, it is recommended to contact our customer service at quing@quing.ch before consumption.
Terms & Conditions - the basics
LEGAL NOTICE
Site Owner & Publisher:
SW Agency Sàrl
Rue Cherbulliez 2, CH - 1207 Geneva, Switzerland
Company ID: CHE-437.340.076
Phone: +41 22 989 15 15
Email: sw@swagency.ch – quing@quing.ch
Website: www.quing.ch
Publication Director:
The publication is overseen by the management of SW Agency Sàrl.
Intellectual Property:
All content on the site (texts, images, videos, graphic elements, logo, QUING brand, products, etc.) is protected by intellectual property laws and is the exclusive property of SW Agency Sàrl or its partners. Any reproduction, even partial, without prior written authorization is strictly prohibited.
Site Hosting:
Wix.com Ltd
40 Namal Tel Aviv St., Tel Aviv 6350671, Israel
Email: support@wix.com
Website: www.wix.com
Infomaniak Network SA
Avenue de la Praille 26, 1227 Carouge, Switzerland
Phone: +41 22 820 35 44
Email: support@infomaniak.com
Website: www.infomaniak.com
Website Design and Development:
The site was designed, developed, and is maintained by SW Agency Sàrl.
Personal Data Protection:
Personal data collected through the site is processed confidentially, in accordance with Swiss data protection laws and the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.
Cookies Usage:
Cookies may be used to improve the user experience, analyze traffic, and provide personalized services. Users can configure their browser settings at any time to disable some or all cookies.
Liability:
SW Agency Sàrl makes every effort to ensure the accuracy of the information published on www.quing.ch. However, it cannot be held liable for any errors, omissions, or temporary unavailability.
Applicable Law:
This legal notice is governed by Swiss law. In case of dispute, only the courts of the Canton of Geneva shall have jurisdiction.
Article 1 – Purpose
These Terms of Use (GTOU) define the terms and conditions of use of the website www.quing.ch, owned by SW Agency Sàrl, and the conditions related to the consultation and purchase of products offered by the QUING brand.
QUING is a luxury brand specializing in the creation, artisanal production, and sale of high-end consumer goods, notably Swiss-made chocolates crafted by a Geneva-based master chocolatier. These exclusive creations, known as "Luxury Dubai Chocolate," represent a world first, with the inaugural boutique opened in Geneva.
Article 2 – Acceptance of the GTOU
These Terms of Use (GTOU) define the terms and conditions of use of the website www.quing.ch, owned by SW Agency Sàrl, and the conditions related to the consultation and purchase of products offered by the QUING brand.
QUING is a luxury brand specializing in the creation, artisanal production, and sale of high-end consumer goods, notably Swiss-made chocolates crafted by a Geneva-based master chocolatier. These exclusive creations, known as "Luxury Dubai Chocolate," represent a world first, with the inaugural boutique opened in Geneva.
Access to the website www.quing.ch and use of its services imply full and unconditional acceptance of these TOU by all users.
Article 3 – Site Access
The website is freely and publicly accessible to any user with an internet connection. Some features, such as purchasing products, may require the creation of a user account or the entry of personal data to complete an order.
Article 4 – Changes to the GTOU
SW Agency Sàrl reserves the right to modify these GTOU at any time. Changes will become effective upon publication on the website.
Article 5 – Intellectual Property
All content on the website (texts, visuals, photos, videos, logos, trademarks, products, etc.) is the exclusive property of SW Agency Sàrl or its partners. Any reproduction, distribution, or use without prior written consent is strictly prohibited.
Article 6 – Responsibilities
SW Agency Sàrl cannot be held liable for errors, interruptions, or access difficulties to the website. Users are solely responsible for their equipment, internet connection, and how they use the site.
Article 7 – Personal Data
Personal data collected through the website is processed confidentially, in compliance with Swiss data protection laws and the GDPR. For more information, please refer to our Privacy Policy available on the website.
Article 8 – Cookies
Cookies may be used to enhance browsing, analyze website traffic, and offer personalized content. Users can adjust their cookie preferences via their browser settings at any time.
Article 9 – Orders and Online Purchases
9.1 Products Offered
Products available for sale are presented with detailed descriptions. QUING chocolates are luxury artisanal products made in Switzerland, carefully packaged, and offered in limited quantities.
9.2 Orders
Placing an order on the site constitutes acceptance of the product prices, descriptions, and the TOU. Confirming an order constitutes a binding agreement.
9.3 Payment
Payments are made securely online through the payment methods available on the site. Orders will only be shipped after full payment has been confirmed.
9.4 Delivery
Products are delivered within Switzerland and internationally, according to the options selected during the order process. SW Agency Sàrl is not responsible for delivery delays or issues caused by third-party carriers.
9.5 Right of Withdrawal
In accordance with applicable laws, food products are not eligible for return or exchange, except in cases of proven defect or delivery error.
9.6 Customer Service
For any inquiries, customer service can be contacted via email at quing@quing.ch or by phone at +41 22 989 15 15.
Article 10 – Physical Boutique
QUING operates a physical boutique located at Route de Chêne 2, CH-1222 Geneva, Switzerland, representing a first-of-its-kind luxury chocolate experience in Switzerland. Products can also be purchased in-store during opening hours listed on the website.
Article 11 – Governing Law and Jurisdiction
These TOU are governed by Swiss law. In the event of a dispute, the courts of the Canton of Geneva shall have exclusive jurisdiction, unless mandatory legal provisions dictate otherwise.