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Refund Policy
QUING by SW Agency Sàrl
Legal Disclaimer
The information contained in this Refund Policy is provided for general informational purposes only. While SW Agency Sàrl strives to ensure that the content is accurate and current, no legal or professional advice is intended or implied.
SW Agency Sàrl makes no warranties, express or implied, regarding the completeness, accuracy, reliability, or availability of the products, services, or information described herein.
Any reliance placed on such information is strictly at the user's own risk. SW Agency Sàrl shall not be liable for any loss or damage, including without limitation, indirect or consequential loss, resulting from the use of this policy or the products purchased.
The Basics
At QUING, we are committed to delivering fresh, high-quality, artisanal Swiss chocolates. Due to the perishable nature of our products and the handmade production process, we maintain a strict no-refund policy.
Disclaimer of Liability for Product Deterioration During Shipping
At QUING, we take great care to ensure the highest quality of our products. Our chocolates are carefully packaged, and all necessary precautions are taken to preserve their freshness and integrity prior to dispatch.
However, it is important to note that chocolate is a delicate product that must be stored at an ideal temperature between 15°C and 18°C (59°F and 64°F). Once the package has been handed over to a postal or shipping service, we can no longer guarantee that proper storage conditions will be maintained throughout the delivery process. Exposure to temperature fluctuations, handling shocks, or unsuitable storage conditions are entirely beyond our control.
Accordingly, the customer expressly accepts this risk upon placing an order. In the event that products arrive damaged due to shipping conditions, including but not limited to melted, broken, or otherwise compromised items, no refund, replacement, or compensation shall be granted. Such circumstances do not constitute a fault on our part, provided the products were shipped in perfect condition.
We therefore encourage our customers to take this into account, especially during warmer periods, before confirming their order.
1. General Principle – No Refunds
As a rule, all sales are final. We do not offer refunds once an order has been confirmed and processed. This policy ensures the integrity, hygiene, and freshness of our luxury products.
2. Exceptions – Force Majeure or Reasonable Cases
Refunds may be considered exceptionally in cases of force majeure or other serious and reasonable circumstances that prevent the client from receiving the goods.
Any such request must be:
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Submitted in writing within 48 hours of the incident, and
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Clearly justified, with supporting evidence where applicable.
Approval of such requests remains at the sole discretion of SW Agency Sàrl and will be assessed in light of our General Terms of Use.
3. Product Unavailability or Inability to Deliver
In the event that QUING is unable to fulfill the order as initially agreed, the customer will first be given the opportunity to:
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Exchange the product for another item of equivalent value,
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Or apply the value of the order as credit for a future purchase.
Only if none of these options is suitable, and at the sole discretion of SW Agency Sàrl, a refund may be exceptionally considered.
4. No Refunds in Case of Non-Pickup or Late Delivery
Failure to pick up an order at our boutique on the same day it was placed does not entitle the customer to any refund or replacement. Late deliveries caused by circumstances covered in our Shipping and Delivery Policy, such as production delays, ingredient shortages, or courier-related issues, do not justify a refund.
5. Applicable Law
This Refund Policy is governed by Swiss law. Any dispute arising from its interpretation or application shall fall under the exclusive jurisdiction of the courts of the Canton of Geneva, unless otherwise required by mandatory legal provisions.
By placing an order on www.quing.ch, the customer acknowledges and agrees to the terms of this Refund Policy.